Rivendell Umbrella Collections♡

Absolutely unacceptable behaviour.

2.0

I’d like to share an absolutely appalling experience I just had at Rivendell Boutique Hotel in Tbilisi. We've been traveling for years, staying in countless hotels and Airbnbs around the world, but we have never encountered such blatant rudeness and lack of compassion. I myself have been a manager in the hospitality industry and so I took ymthis very seriously. On my Booking.com app, you can add child, which I did, but once clicking "select room", Rivendell lists options for a "2 adult" or "3 adult" room or 2 x room. There is no clear "2 adults + 1 child" option, but it clearly states that ONLY children over 18 are charged as adults. Naturally, we selected the 2 adult room, assuming this policy would be honored. Upon arrival, the staff — particularly a man named Geo — insisted we pay an extra fee for our 7-year-old child as if he were an additional adult. We POLITELY declined, explaining what was shown on the app. There is obviously booking problem when trying to book for long stays. While trying rebook or find alternative accommodation, we sat down quietly in the hotel and even purchased a juice while making plans. After just 25 minutes, we were told we were not allowed to sit there and were asked to leave — with a child, luggage, and nowhere to go at that moment. I even showed them the Booking.com listing on my phone to clarify, but they completely dismissed it. No empathy, no attempt to help me rebook correctly via my app, instead Geo became defensive and raised his voice at me. No care for a family chased out onto the street in a foreign country. Totally uncouth. This is not how hospitality should work.

Guest review

8.0

Upon arriving, they could not find our reservation. Turns out they did not know where to look so that was odd and took some time. The Jacuzi is to be avoided if not fixed.

Guest review

10.0

very clean, new, good breakfast. gorgeous views to the mountain.

Worst hotel of Tbilisi

2.0

Rude staff Pathetic breakfast No cleanliness Zero hospitality We stayed there for 3 nights and at the time of check inn they asked to cancel from the booking.com portal and pay directly. Too smelly rooms and electricity is also out half of the day

Good breakfast but a little far from the city

6.0

Good stay with good breakfast Liked · They upgraded my solo room to a family room of three since it was only available. The breakfast was the highlight for me. Had plenty of vegetarian options. Wifi was really good. Bus services were at a walkable distance. Disliked · Staff were not helpful like expected. For a tourist, they only ask to check details in Google. The power sockets they gave me were so loose that I had to hold them every time I charge my mobile. Don’t expect a hotel look from the outside. My room was good and neat. However, the towels were stained and not replaced during room service. They gave only 1 water bottle per day which was surprising. I come from a country that drinks a good amount of water. And they only give us water when we ask them. They improve on the customer service. Also, it was quite far from the city.

Guest review

8.0

Issue was tgat they changed the name of hotel! We struggled to find it as golden globe horel DOES NOT exist anymore. Otherwise excellent