Omni Austin Hotel Downtown♡

Great location and very nice room and amenities.

9.0

Location, room and staff

− Restaurant menu was very limited.

Guest review

8.0

Comfortable modern rooms Great pool

− Pool bar is very expensive

Best stay ever

10.0

The front desk staff was super team: Sebastian,Kendal, francisco, Jacob, Diane ,caleb, rain, even maintenance - Malcolm & engenieer jose to name a few all made our 32nd anniversary most memorable They greeted us & made sure our stay was wonderful, an issue happen with our room & Diane fixed it immediately/ even Nathen at the A Capitol restaurant was amazing! Good food amazing customer service & hotel views were just awesome. Not to mention the pool on the roof! So cozy up there

Disappointing Room Experience but Excellent Service from Staff

6.0

For the price I paid, I expected a seamless, high-quality experience. I travel frequently and value my time off, which made this stay especially disappointing. I’ve stayed at Omni properties before and associate the brand with luxury and great service. I booked through the American Express Hotel Collection as a Platinum member and paid extra for a Deluxe King room, so I expected any upgrade to be an improvement. At check-in, I was told I had been upgraded to a balcony room. While the view was nice, the room itself was extremely small, dated, and the refrigerator didn’t work (which I needed for medication). After the issue was escalated, I was moved and later informed that I had actually been downgraded by mistake. Although the issue was eventually corrected, there was no acknowledgment or apology from the front desk or management. The only person who truly helped was a housekeeper who went above and beyond—her professionalism made a big difference. The delays with check-in, fixing the refrigerator, and moving rooms took up most of our evening. My brother was visiting from out of town, and by the time we were settled, our plans were ruined. Even after the move, the room still felt outdated, while my brother received a larger, newly renovated room despite paying less. On a positive note, the housekeeping staff was excellent, the food was great, and the pool area was a highlight. Sharif at the bar provided outstanding service and drinks. I also experienced a lack of pricing transparency—valet was advertised at $59 plus tax but ended up costing $75 with additional fees. Due to these issues, I chose to move to another hotel rather than extend my stay. Overall, the most frustrating part was feeling misled about the room upgrade. I hope future guests receive the level of honesty and service Omni is known for.

Can't listen to a podcast without wi-fi

2.0

Hi to be honest with you I have never listened to the ''real ass podcast'' before but I thought louis J Gomez was super funny I love Shane Gillis too and I'm disappointed in your Hotels in ability to connect someone to wi-fi it shouldn't be that hard to do. I live in Edmonton, Alberta, Canada and I have only been to Austin once but, when I do, and I will visit Austin Again, I probably won't stay here because it's probably going to be pretty expensive. Anyways have a nice day! I found a new great podcast to listen to so today's been a great day for me

I enjoyed my time in the hotel and the location was great. The hotel was beautiful and very comfortable

9.0

I liked the location, pool, and the bed were amazing

− The food at the pool were over priced