Oakwood Hotel & Residence Bangkok♡

Awful. Less than 1 star.

2.0

1) Hardest mattress I have ever tried to sleep on; 2) Smallest and most poorly equipped "fitness center" I have ever seen - anywhere; 3) Not even one single English language TV channel was available (even 1 star budget hotels have this); 4) Rude and arrogant attitude by management when these issues were mentioned.

Exceptional Service! !!!!

10.0

I stayed at this hotel for 7 days and found the service of the staff to be impeccable and exceptional. The room was clean and warm. Location was also very convenient. The only downside was that the room maybe slightly small for families.

Mold on bathroom curtains

4.0

Every staff was nice. I got room 809 for 3 nights. I knock off 3 stars because I got mold in the bathroom. Look like the bath wall was never clean. Also the curtains has mold. Its not a nice view when its close down. I will try different hotels when I return back to Thailand.

The best thing about this hotel is its convenient location and the polite staff (except for the receptionist)

2.0

The best thing about this hotel is its convenient location and the polite staff (except for the receptionist). Unfortunately, upon check-in we were scammed out of 1,000 baht. The receptionist told us it was a deposit, did not provide any receipt, and promised we would get the money back on the day of check-out. However, at check-out we were told that we had never paid anything and that we were supposedly checked in without a deposit. This would be funny if it weren’t so unpleasant. Since I left one day earlier, my sister tried to get the deposit back on her own, but they refused. She had to call the police and check the security cameras, but the “necessary moment” of the money being handed over was somehow missing. In the end, my sister never got the money back because she was already late for the airport. We were not informed about any deposit policy in advance, and now we regret not paying everything by card. Advice for future guests: always pay by card and always ask for receipts. The room was very small, with almost no space for luggage, a lot of dust, and the cleaning was not done every day. Breakfast was okay, but not very varied.

A hotel that does not live up to its name.

4.0

I had booked a 5-night stay at Oakwood Residence in Bangkok. From the moment I arrived, the experience started very poorly: there was a power outage, and the hotel was running on a generator. That alone is not a major issue, but what is truly unacceptable is the complete lack of communication from the staff. Not a single smile, no gesture of hospitality — not even offering a drink. Guests were simply left waiting by the pool. After one hour, I went back to the reception to ask for more information. They eventually gave me the room key (which they could have done from the beginning). The electricity came back on ten minutes after I entered the room. The room offers basic comfort, but it is not particularly clean: dirty bathroom mirror, long hairs on the floor, unwashed coffee cups and spoons. The Wi-Fi works, but blocks certain pages and VPNs — even official websites — which is very inconvenient for a business traveler. On the first day, housekeeping knocked on my door at 4:30 pm to clean the room, which is far too late. For breakfast, which starts at 6:30 am, not a single smile from the staff or the manager during the entire stay. The way they ask for the room number is surprisingly cold and unfriendly. The room is so over-air-conditioned that food becomes cold almost instantly, so you end up eating cold meals. Staff members spend their time on their phones or eating in front of guests. Truly a disappointing service. There are no more international TV channels — only local ones — meaning you cannot follow the news. They installed a Smart TV instead, which is not an adequate solution. When I asked for information about a nearby BTS station, I was told: “Just ask at the BTS counter, they will tell you.” An unacceptable answer from a hotel that also claims to provide tour reservation services. Finally, when I wanted to book a metered taxi to the airport — which normally costs 450–500 baht — they first offered me a limousine at 1,200 baht, then a “taxi” at 800 baht. The next morning, it wasn’t even a taxi but a private car. For 800 baht, they could at least have taken the expressway instead of wasting time in the 6:30 am traffic. They also don’t give you any ticket or receipt when you pay for the taxi, which is completely unacceptable. This is clearly a rip-off. It is obvious that I will never return to this establishment, which severely lacks proper training and basic kindness.

a very good hotel dont miss out you will want to keep going back

10.0

This has to be one of Best not expensive give it a try. We habve Been going 10+ years even wehen it was old Astera Has been upgraded extensive upgrade a few million Baht. Better than ever