Colton House Hotel♡

Very pleasant. Kind staff. Clean and beautiful decoration around the hotel .Good location.

8.0

I like that it has a kitchenette , very nice shower and comfortable bed.

− That they didn’t have enough towels for the room when arrived and that you can’t get your own ice. Felt guilty asking for ice so many times. I wish it has the option for apps to stream so I can put my own account. I dislike cable so much lol.

Visā visumā ok, bet, ja ir kāda problēma, pēc izčekošanās tā netiek risināta.

4.0

Bāra personāla attieksme. Piedāvāja dzēriena upgrade.

− Pasūtīts wake up netika realizēts. Uz pretenziju par aukstā ūdens neesamību viesnīca nereaģēja.

Great location and hotel but staff aren’t as welcoming as other hotels we stayed at during our trip

7.0

It’s quite a trendy looking hotel and it’s a short walk to a cool part of town… value for money

− The staff, and the parking situation. Out front are short term spaces which are free - a fellow guest parked his car there for over 2 days whilst we had to fork out money to park ours. The staff would say different answers about the car. When you entered the hotel you were never acknowledged, a smile, or a welcome. We came and went and staff never lifted their eyes, the night staff especially. And lastly, we agreed late check out. Return at midnight to see a note saying we don’t have late checkout and a drinks voucher. There was a wedding party so I imagine they asked for late check out too. Strange.

Superé

10.0

Todo me gustó

− Todo me gustó

Do not book studio for family & not a hotel for young kids.

4.0

The photos for the suite are deceiving-it’s tiny. We stayed here last year with family for almost 10 days and it was amazing! Granted-we rented a 2 BR. When we were returning this year, we decided to give it another go. We booked a suite since we had only 4 staying this year. BIG MISTAKE. I thought it would be comparable to the two bedroom’s quality. It was not. No storage for clothes other than 8 hangers and open shelves that look like my college dorms shelves. No ironing board, no washer/dryer in suite (I should have read the fine print.) The beds are so uncomfortable, the pillows worse. The beds are full size-tiny if you’re doubling up. On arrival, my kids of course wanted to check out the pool, except there was a pride pool party advertised for ticket sale to non-guests through and NGO. All was fine till the open marijuana smoking in and around the pool and my kids, the arrival of drag queens and breast balls we’re being passed around. This event totally acceptable for Austin-but for a hotel serving family’s they should have closed the pool for a private party. I did email complaining about the smoking-illegal in Austin. Several days have passed-no response. The most concerning thing, the elevators. If you forget your keycard, it traps you in it and your only option is to take it to the basement garage and walk the stairs to the lobby-or your floor, in fact ANYONE can do the same-no security on stairwells. So why the false security on the elevator? The doors to the room have no secondary locking mechanism, something parents with neurodivergent kids should be aware of. The suite is WAY too small for a family. The hotel is a good distance from downtown, not walkable. I’m sad because we really loved and as such reviewed our experience last year, but we will not be back. I will give a shot out to the best part of this hotel-the cleaning staff who were outstanding. Literally weren’t bothersome and we left the room and came back to an impeccably clean room. The hallways are also clean. So kudos to the hardest working staff and most important at the hotel. They got the stars, not the hotel.