Hotel Tiflis♡

Guest review

2.0

Het was geen plezierig verblijf, ik kreeg een kamer zonder licht en het was er donker en vochtig. Ik snap werkelijk niet hoe ze deze kamer kunnen verhuren. Tijdens mijn verblijf had ik ook geen warm water. Ik heb hier meerdere keren over geklaagd en ze deden het af met dat ze geen gas zouden hebben, compenseren was geen optie. Het ontbijt was erg karig en voor koffie moest betaald worden. Hoewel het personeel vriendelijk is, raad ik dit hotel niemand aan!

Guest review

10.0

Otel cok merkezi bir konumda, 250 metre ileride metro istasyonu var. Calisanlar cok yardimseverdi, her gun odamiz temizlendi. Genel olarak her yeri temiz bir otel. Kahvaltisi da gayet yeterli. Tavsiye ederiz

It was great

10.0

Really great place with very good location and the best director. Breakfast was nornal, service was really great, every day they clean the room, give water, etc. The personal is very friendly, Special thanks to YOU MAYA for her kindness and everything.

Promising Location, Disappointing Experience

4.0

I recently stayed at Tiflis, which boasted a prime location, which was undeniably one of its high points. However, my experience was marred by several issues that significantly impacted my stay. Upon arrival, I was surprised to find the room rate higher than expected, especially since I had booked through a guide promising competitive rates. More perplexing was the discovery of the same family room offered at a discounted rate on Booking.com. When I approached the hotel staff about this discrepancy, they initially resisted adjusting the price. It was only after we were about to cancel and rebook through the website that they reluctantly offered a lower rate, along with an upgraded room. This incident left me questioning their pricing practices and customer service ethos, as the original room was not only overpriced but also subpar, old with a lackluster ambiance and a leaking bathroom. The management's approach to handling this situation was far from hospitable. Their reluctance to accommodate a reasonable request and lack of customer-centric attitude were disappointing. It's hard to see how such a stance aligns with the ethos of the hospitality industry. On a more positive note, the hotel did have one standout staff member, Beso, whose welcoming demeanor and helpfulness were a breath of fresh air in an otherwise challenging environment. His professionalism and kindness underscored what the rest of the team lacked. Unfortunately, the overall experience was further let down by the mediocre breakfast offering, which failed to meet the expectations set by the hotel's promising location and potential. Given these experiences, I am inclined not to choose this hotel for future stays. It's a stark reminder that even in the most prime locations, the quality of service and transparency in pricing can deeply influence the overall hospitality experience. The hotel would benefit significantly from more staff members like Beso, who genuinely understand the essence of hospitality and customer care.

Nice Hotel - You Can Do Better

6.0

“Luxury” hotel means different things to different people. This is a nice hotel but not luxury for me. So far spent two nights in two different rooms. First room had a nice little balcony and everything worked. The mattress was soggy. The second night, no balcony. Mattress was OK but TV was out. The front desk told me they were having “problems.” Indeed. Breakfast buffet was very good. The hotel is hard by the old city and very convenient. The menu in the Veranda restaurant looks good, but is vastly overpriced. There is a nice restaurant right down the block (right turn). Front desk English not good. Would not take my word that I had nothing from the minibar without checking the room ( I guess that says something about the clientele.). You can do better. Happy Trails. P

Guest review

10.0

Hotel was clean and well located and staff were friendly. Great part of Tbilisi!